Powell Principles.

• Maintain a real, no b.s. open-door policy. The leader must encourage communication from every quarter. "When people stop coming to you with their problems, this indicates a failure in leadership."

• Foster a "noisy system". Get everyone to participate in the information flow. Encourage a diversity of opinion and a clash if ideas. In this age of uncertainty, leaders need to involve and engage every mind the organization.

. Use every means to encourage communication, and never let rank or hierarchy get in the way. Smoke out the opinion of those closest to the front lines. Invite outsiders into the discussion. Don't be afraid to share information.

• Use technology to improve communication. Harness the power of new technologies in order to ensure that everyone is included. Invest the necessary resources- and more important, create the psychological climate in which information is flowing freely over networks is seen as a resource rather than a threat.

. Treat turf wars as the enemy of communication. Knock down barriers. Reward those who follow suite. Punish those who try to put these barriers back up again. Beat this drum incessantly: We're always better off being open and candid with each other.

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